Device not printing - A920 / IMin / Sunmi V2

Device not printing - A920 / IMin / Sunmi V2

Please follow the below steps if the device doesn't print.
  1. Charge must be 25% and above
  2. Check if the client is using a thermal paper roll
  3. Check if the client is able to close the printer cover, if they ate unable to close the printer cover, it is likely that the device has physical damage.
  4. Advise client to share a video of the issue to check for physical damage
Please reach out to the technical team in case of any queries/issues.


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