How to troubleshoot EPOS Printer

EPOS Printer Troubleshooting

How to troubleshoot your EPOS Printer

  1. Make sure the cables are firmly connected
  2. Check the light status indicator
  3. Open terminal and connect to t2s server with clients VPN IP using ssh t2s@(ip adress) & enter the password 2success
  4. Enter the command ./a to go to the admin console
  5. Select option number 8 Configure Printer
  6. Select option number 1 Install Printer (Auto Detect) and hit enter
  7. Now the printer will reconfigure by installing its drivers
  8. If the Printer is not detected try to swap the caller ID's USB cable with the Printer's USB cable to check if the cable is working
  9. Open the Printer, Pull out the paper roll and then wipe the insides completely with a clean cloth
  10. Plug out all the cables from the printer, press and hold the power button of the printer for 15 seconds and then power it back on by putting back all the cables in
  11. Try connecting the printer to a different power source

Printer Light Indicator

  • Blue - Ready to Print
  • Green Blink x2 - Waiting to Print
  • Green - Printing
  • Lime Yellow - Out of Paper
  • Lime Yellow - Check Paper / Close the LID properly
  • Red - hardware error
  • Purple - Printer Head Temperature Error (replace)
  • Purple Blink - Voltage error (Change Power Source)
  • White - Rewriting Firmware

To know the USB devices connected to the EPOS type command "lsusb" on t2s server terminal

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