Frequently Asked questions

Frequently Asked questions

What is Teamviewer? 

TeamViewer is a remote access and remote control software, that allows us to connect to the devices remotely. 

 

Which of the devices can be remotely accessed using Teamviewer? 

At the moment, teamviewer can be installed and used on WonderPOS, Sunmi Full EPOS, MyPOS, Kiosks & Tablets. 

 

Why a remote connection is required to assist clients?  

Remote connection helps us to access the devices and assist clients with various functions such as;

  • Printer installation
  • Assigning printers to various sections
  • Troubleshooting
  • Software updates
  • Train clients on options available on the system, etc..