If a client complains of no internet connection on their EPOS, check the following connections,
1. Check how the device is connected to the Internet (LAN / WiFi adapter)
2. Check if the LAN cable is connected to the correct port. (The cable must be connected to the single port available next to the power button)
3. Access MyPOS Manager > select network settings > enable virtwifi. (This option must display the status as connected)
4. Check if there are any lights blinking on the LAN port.
5. If there are no lights, ask the client to use a different LAN cable. If the internet works with a different LAN cable, the issue was with the cable.
6. If changing LAN cable didn't resolve the issue, check if the LAN port is loose/ damaged, request client to send us a video and a USB to Ethernet adapter can be sent post video validation.
7. If changing LAN cable didn't work and the LAN port on EPOS is not damaged, advise the client to check with a different LAN port on the router to eliminate the reason of Faulty port on Router.
If you have followed the above steps & the issue persists, Please reach out to the technical team for assistance.
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