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Orders Missing on Z-Reports
If a client mentions that the orders are missing on Z reports, Follow the below mentioned checks. 1. Check if the order was hidden. If the orders are not hidden, they won't reflect on Z reports. 2. Get order details from the client. It can be the ...
Screen is blank - Unable to view orders - A920
Please follow the below steps if the client is unable to view orders on the screen. Access the device remotely and update the following options Disable Screen saver Disable ambient display Set sleep as none This will fix the issue. Please reach out ...
Item based reports on EPOS
Please follow the below steps to view Item based reports on EPOS. Select Reports Under completed orders > select Order summary (Beta) Select Product in this section Select the pre-defined date range or define a custom range to view Top 5 selling ...
Unable to view Login or Log off button on EPOS
Please find below the steps to enable the Login/Log off button on EPOS On EPOS, choose settings > Store settings Under store settings, enable the toggle that reads, Enable store pin to make changes Once done, under the same section, enable User ...
Unable to connect to the Internet - EPOS
If a client complains of no internet connection on their EPOS, check the following connections, 1. Check how the device is connected to the Internet (LAN / WiFi adapter) 2. Check if the LAN cable is connected to the correct port. (The cable must be ...