POS systems
Enable Printing Logo on receipt
Please follow the below steps to add logo on receipt. On your EPOS, select Settings Select printer settings Select template configuration Tap on receipt name Scroll through the menu on the right and enable Add Logo On MS, ensure the logo is enabled. ...
Enable / Disable Offline Tip
Please follow the below steps to enable / disable offline tips on EPOS. On BOB CRM, Select Hamburger menu & select settings. Select Store settings On the right side of the screen, scroll down and find Offline tip toggle. Select the check mark on top ...
Check Email error - "Email Id / Password is empty"
Please follow the below steps to resolve this error. On BOB CRM, Select Config > Select Business details Verify OTP and check the "info email address" field. Update the email id here as "info@(client's domain name)" without any spaces Select Specs > ...
Activate email on MTA/EPOS
Please follow the below steps to activate email on EPOS/My Takeaway App. On EPOS/MTA , Choose settings. Select Store settings On the left side of the screen, scroll down and enable Check email option. Please reach out to the technical team in case of ...
How to update customer database in bulk
Please follow the steps given below to update the database through MS. Access the account on MS Select Specs Select settings > Select Customers DB upload Select browse and select the csv file to upload Please note: The database to be uploaded must be ...
How to add additional charges through Charge configurator
Please follow the below mentioned steps to enable the charges. Access the account on MS Select Settings Select store settings Choose charges configurator On the right side of the screen, update the charge name and configuration Click on add This will ...
Enable user management on EPOS
Please follow the below steps to enable user management on EPOS. On EPOS , Choose settings. Select Store settings On the right side of the screen, scroll down and enable toggle for Enable Store Pin to make changes. This option can be further ...
Integrate Adyan PDQ with EPOS
Please follow the steps below to integrate Adyan PDQ with an EPOS. On EPOS , select settings Select settings again & access store settings Under store settings select configured PDQ From the available seriel numbers, select the correct seriel number ...
Incorrect Account logged in on EPOS
Please follow the below steps to remove the incorrect account that's logged in. On EPOS, select settings > Select settings again > select store settings. Scroll down and click on Deactivate this device. The client will be prompted to enter the Pin ...
Enable Express Checkout button on EPOS
To enable express check out button on EPOS, Please follow the below steps. On EPOS, choose settings Store Settings Disable Collect customer details before orders This will enable the express checkout button on the order screen. Please reach out to ...
Update apps through MS
To update apps on MS, please follow the below steps. Access the account on MS & Select Specs Select Update Software. Select the device you wish to update the software on. Select the application & click on edit. Choose the build & click on save. This ...
How to enable split payment for offline orders
Please follow the steps below to enable split payment for offline orders. On EPOS, choose settings Choose store settings Under store settings > scroll through the menu on the right side of the screen. Enable the option Split payment for offline ...
Cashdraw not working
Please check the following if you encounter issues with the cashdraw. Check the cashdraw connection. The cashdraw must be connected to the printer if the client is using wonderpos, Incase of a sunmi system, the cashdraw can be connected to the system ...
Activate Fusion on MS
To activate fusion on MS, you will need the 7 digit activation code from EPOS The code will be available on Fusion login page as shown below. Access the account you wish to activate the system for on MS. Select Specs > More Select Add T2S fusion ...
Adding staffs for user management
Please follow the below steps to add staff to EPOS user management On EPOS, choose settings > Staffs (or) Choose settings > Features > Staffs Under the option Add Staff, Choose the access type Enter the staff name A pin is provided by default but can ...
Unable to view Login or Log off button on EPOS
Please find below the steps to enable the Login/Log off button on EPOS On EPOS, choose settings > Store settings Under store settings, enable the toggle that reads, Enable store pin to make changes Once done, under the same section, enable User ...
USB Tethering - EPOS
Please find below the steps to configure Mobile hotspot on WonderPOS Connect the USB cable from the handset to the EPOS On Android handset, select settings Select Connections > Select Mobile hotspot & tethering Enable USB tethering While enabling ...
Device not charging - A920
Please follow the below steps if the client mentions that the device isn't charging. Check if the charger is working with any other device Ask client to remove the battery, keep it aside for 30 minutes and use it again in the device Advise client to ...
Configure Bluetooth speakers - A920 / Imin M2/Swift / Sunmi V2
Please follow the below steps to configure bluetooth speakers Scroll from the top (This opens a menu) Enable Bluetooth Switch on the Bluetooth speaker and ensure it is in pairing mode Search for the devices and connect with the speaker Increase the ...
Screen is blank - Unable to view orders - A920
Please follow the below steps if the client is unable to view orders on the screen. Access the device remotely and update the following options Disable Screen saver Disable ambient display Set sleep as none This will fix the issue. Please reach out ...
No order notification - A920
Please follow the below steps if there is no online order notification. Access the device remotely and update the following options Disable Do not disturb Increase the volume from device settings If this doesn't help, then a bluetooth speaker must ...
Device not printing - A920 / IMin / Sunmi V2
Please follow the below steps if the device doesn't print. Charge must be 25% and above Check if the client is using a thermal paper roll Check if the client is able to close the printer cover, if they ate unable to close the printer cover, it is ...
Connect to WiFi on IMin M2 pro
Follow the below mentioned steps to connect the device with WiFi on IMin M2 Pro. Press the volume keys present on the side of the device. Click on the settings icon on the screen highlighted in the 1st image. In the next screen, swipe down from top & ...
VPN Fix - Fusion React
Please follow the below mentioned steps to fix VPN Issues. > Advise client to access MyPOS Manager screen by selecting Settings > Shutdown > Quit > Tap on the IP address 4 - 5 times > Select Yes, when the system asks Do you want to fix the VPN? > ...
Connecting Wifi adapter - Full EPOS with Fusion React
Follow the below mentioned steps to connect WiFi dongle with POS > Check if the client received the WiFi dongle (This device will be black in colour) > Advise client to connect the device to his EPOS > Restart the system > Access MyPOS manager by ...
Connect to WIFI on Sunmi V2 Pro
Click on the 3 vertical dots on top right corner of the screen (MTA - Order Screen) > Select Wifi Settings & connect to a network. Please reach out to the technical team in case of any queries/issues.
Takeaway not listed on Foodhub Portal
If a takeaway is not listed on the Foodhub portal, check for the following details; 1. Food hygiene ratings - Food hygiene ratings must be minimum 1. Check this under Features > Food hygiene ratings. If the ratings are not found, update the same by ...
Unable to connect to the Internet - EPOS
If a client complains of no internet connection on their EPOS, check the following connections, 1. Check how the device is connected to the Internet (LAN / WiFi adapter) 2. Check if the LAN cable is connected to the correct port. (The cable must be ...
Update Fusion React to the latest version
Accessing MyPOS Manager on EPOS Select Menu -> Select Shutdown -> Select Quit (or) If you have access to the device on your computer, tap Esc to access MyPOS Manager MyPOS Manager Screen Select Settings Select Update Apps Click on Install button ...
Orders Missing on Z-Reports
If a client mentions that the orders are missing on Z reports, Follow the below mentioned checks. 1. Check if the order was hidden. If the orders are not hidden, they won't reflect on Z reports. 2. Get order details from the client. It can be the ...
Order notification Issue
Follow the below mentioned steps to resolve the order notification issue. Device volume can be adjusted through volume option under App settings. If client requests for change in the notification tone, this can be updated from Notification tone. ...