Internet & Wifi Network Troubleshooting on FULL EPOS & Android POS
Network Issues on FULL EPOS
- Ensure Green & Amber lights on both the LAN ports where the ethernet is connected
- Ethernet cable must be connected only next to the VGA port under the EPOS
- Switch the Ethernet cable to a different port on the router & swap the ends
- Replace Alternate Ethernet Cable
- On your Mobile, turn off mobile data -> connect to wifi -> Check Internet Speed on Google
- Perform Power Drain
- Turn off the Router & EPOS and wait for 5 minutes then turn it on again
- Try connecting the EPOS with the clients smartphone hotspot
Network Issues on APOS / A920 / MyPOS
- Swipe down from the top of the screen and enable 4G Mobile Data
- In case of Lack of Network on 4G you can connect to your available wifi network
- Once the Wifi or 4G is connected swipe up and go back to your My Takeaway App
- Place test order and confirm if it is working or not
- Restart the Android Device
- In general, in most homes, you can be up to 30 feet from your router for a decent connection.
- From 30' to 50' away, the speeds will be slower, and may drop occasionally, but it should be usable.
- Greater than 50' away, and the signal will most likely be too weak to overcome interference. The speeds will be slow, and the connection may be sporadic.
- Open Settings on your phone or tablet.
- Select WiFi.
- Look in the list for your WiFi network. Tap and hold your Wi-Fi network name till a menu comes up.
- Select Forget network.
- Open Settings.
- Select Wi-Fi.
- Make sure Wi-Fi is set to On at the top.
- Your Android device will automatically connect to the network if there is no security enabled, or you have connected to it in the past. The Wi-Fi network name will show Connected underneath.
Advanced Wifi Troubleshooting
Make Sure the Android Device is in Range
The device needs to be within a reasonable range of the router in order to connect and have the best connection speeds.
Delete the WiFi Network
Sometimes the WiFi network information can get corrupted on your Android phone or tablet, or the connection parameters may get changed on the wireless access point. To reestablish the connection you will first need to delete the network information.
Reconnect the Android Device to the WiFi
If the Issue Persists
Please contact your ISP or Router OEM for network assistance.
In case of continued failure please tap on the link to WhatsApp our support team Contact Support
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