Screen is blank - Unable to view orders - A920

Screen is blank - Unable to view orders - A920

Please follow the below steps if the client is unable to view orders on the screen. 
  1. Access the device remotely and update the following options
  2. Disable Screen saver
  3. Disable ambient display
  4. Set sleep as none
This will fix the issue. 

Please reach out to the technical team in case of any queries/issues.


    • Related Articles

    • Unable to view Z reports

      Please follow the below steps if the client is unable to view Z reports ‌Check if the orders are marked as completed. Only completed orders will reflect in Z reports Check if the orders were marked as Void. Voided orders will not reflect on Z reports ...

    • View Customer stats / View a particular customer's order history

      A particular customer's order status can be viewed from Customer database. Follow the below steps to view a specific customer's order status. Access Settings on EPOS Select Customer database (This will bring up the list of customers) Tap on the ...

    • Unable to view Login or Log off button on EPOS

      Please find below the steps to enable the Login/Log off button on EPOS On EPOS, choose settings > Store settings Under store settings, enable the toggle that reads, Enable store pin to make changes Once done, under the same section, enable User ...

    • How to login on Kitchen Screen

      Installation Procedure Once the application downloads, Open the app and enter the registered mobile number An OTP will be sent as a text Enter the OTP for validation Post this application will be logged in and the client will be able to process ...

    • Enable restaurant orders on EPOS

      Please follow the below mentioned steps to enable table/restaurant orders. On your EPOS > Select Settings Select Store settings Scroll down and enable the option "Enable table service for restaurant ordering" Save the settings by selecting the check ...